|
CONTACT
INFORMATION
S&J's Great Deals
2892 Prairie Dr.
Lewis Center, OH 43035
Customer Service
To place orders over the phone
Mon-Fri 9am-9pm, please email us for the toll free number. This number is only
for placing orders. If you have questions about products or stock inquires
please email customer
service.
Fax Number: 1-877-907-0041
For
Questions and Answers please click here:
Frequently Asked Questions
Ordering
Ordering is very easy at sjgreatdeals.com using our website's easy to use
checkout process. Sjgreatdeals.com is committed to offering you the very lowest
prices on our entire inventory of products. We fulfill thousands of orders a
week which gives us the buying power we need from our distributors to offer not
just below the everyday retail prices.
Products
All products sold by sjgreatdeals.com are
considered new, factory sealed & covered by manufacturer warranties unless
obviously specified. If you find your package is not delivered in this
condition, please contact us immediately at
customer service.
Sjgreatdeals.com does not offer any technical assistance. We cannot offer advice
on compatibility of items. We are not technicians, only quality retailers with
competitive prices. On most products we provide detailed specifications to
obtain information about our products. Please contact the manufacturers for
accurate answers to your technical questions and compatibility.
Errors or omissions in
descriptive, typographic, pricing and/or photographic representation are subject
to correction. We reserve the right to modify this site's content at any time.
Shipping
guidelines
Post Office Box Address:
Due to carrier restrictions, our current shipment regulations do not allow
shipments to P.O. Box addresses.
APO and FPO Address: Due to UPS and FedEx
Restrictions, our current shipment regulations do not allow shipments to U.S.
Military addresses such as APO and FPO.
International Addresses: Due to our
manufacturer agreements, we are not permitted to ship products to addresses
outside the Continental US, Alaska, and Hawaii.
Shipping Time
Lines
95% of all orders get shipped within 1 or 2
business days upon payment. Please allow 3-7 business days for items which may
not be in stock. Delivery time for UPS & FedEx ground is 3 to 6 business days.
All
items over 100 lbs must ship by truck, please allow 3 to 7 days for truck
deliveries. All truck shipments are curbside delivery; upgraded services such as
lift gate and inside delivery can be purchased for additional costs. Please
email for pricing on our customer service page.
Weekend and Holiday Shipping:
S&J’s Great Deals does not ship on weekends or holidays and these days do not
count as part of the delivery time.
Refused or
Unreachable Deliveries
If the shipment is "returned to shipper", S&J’s
Great Deals will then credit the customer in less the 15% restocking fee and
shipping and handling charges, including all items paid for that returns with
those refused boxes. If not all items are refused then only the items received
back will be refunded. All truck orders that are refused are subject a
restocking fee plus return shipping fees.
Credit Card
Charges
Before shipping any product sjgreatdeals.com
performs a credit card pre-authorization with the card holders credit card
company to ensure the funds are available when the product is ready to ship.
Final credit card charges will be processed upon shipment of your
sjgreatdeals.com order. Any additional or post order charges such as additional
shipping, handling, or special delivery charges, which cannot be calculated via
sjgreatdeals.com online order checkout process, may be charged separately and
may appear as a separate charge on your credit card statement. In the above
limited cases, customer will be notified if additional charges need to be
applied on the order.
Shipping
Charges
Shipping and handling charges are displayed upon checkout of your order.
Although sjgreatdeals.com tries to display accurate shipping charges upon
checkout, in some limited cases, additional shipping charges may be applied
"after" order has been placed to cover shipping calculation errors generated by
our shipping software or other shipping miss-calculations that can occur upon
checkout. In these cases, additional shipping charges will be applied after
items have been boxed, weighed and scanned and customer will be notified via
email. If shipping charges do not show up "at all" upon checkout, shipping
charges will be added later and customer will be notified. In the above limited
cases, customer will only be charged actual carrier shipping charges and will
not be charged for any handling such as boxing or packing fees.
We reserve the right to update a shipping cost if the
product is being shipped by freight or if there is an error on our site.
Some of our larger items such as furniture is an estimated cost.
Depending on the location it may change.
Sales Tax
Current tax laws exclude sjgreatdeals.com from charging sales tax for any
Internet orders placed outside the state of Ohio. If you are shipping your order
to any address in OH State you will be charged the appropriate sales tax
percentage for the address your order is being shipped to.
14 Day Return
Policy
Since we are in
business because of our customers, we try and resolve any problems or concerns
that may develop during the purchase process. We want you to be satisfied with
all merchandise purchased through sjgreatdeals.com and ask that you carefully
read our return policies below:
Sjgreatdeals.com offers
a 14 DAY RETURN POLICY for products purchased directly from
sjgreatdeals.com on an approved case by case basis provided that the product is
returned in the original "SEALED, UNOPENED BOX. Sjgreatdeals.com reserves the
right to charge a 15% restocking fee on any merchandise returned.
Sjgreatdeals.com will refuse any returned merchandise if items are not returned
in the original “SEALED, UNOPENED BOX”. Customer is responsible for insuring
each return and all carrier shipping charges on the return. Sgreatdeals.com will
not accept returns via any other carrier other than UPS or Fed Ex. Customer will
e-mail the tracking number to
Customer Service within 24hrs of return
pickup.
Due to various
manufacturer restrictions and polices on merchandise returns, all sales are
final on the following, but not limited to items. Customers must contact the
manufacturer directly for product repairs or replacements:
·
Panasonic
·
Rockford Fosgate
·
Home Audio Furniture
·
Game Tables
·
Special Orders
All items being returned must get a return authorization number within 14 days
prior to being shipped back. There is a 15% restocking fee on returned orders.
Shipping charges must be pre-paid otherwise shipments will be refused. All items
will be inspected to insure the product is returnable. Once approved for return
the credit card will be credited the cost of the item excluding the shipping
charges. No returns will be accepted after 14 days of receipt. Customer assumes
full responsibility for any return shipping. Please follow the link to our
return form.
Receiving Incorrect Merchandise: Please go
to our
return authorization form and fill it
out entirely. Please indicate in the “ANY ADDITITONAL INFORMATION” section the
item code of the product you did receive. We will immediately take care of any
miss-ships that are sent.
Defective or DOA Merchandise: In cases the
item is defective the customer is responsible for return shipping. We realize
that it is not the customers fault if a product is defective, but at the same
time you have to realize that it is not our fault either if a product is
defective -- we ship what our distributors & manufacturers provide us with. This
is why we share the shipping costs associated with a return replacement. The
customer will pay for return shipping, and we will pay to ship the replacement.
We cannot offer our competitive low prices and absorb the full cost of handling
return shipments. If you want to return a defective unit, for a refund the
shipping and handling charges will be non refundable, and there will be a
restocking fee.
If
the item appears to have obvious damaged by the carrier, immediately tell the
driver you do not want to receive this package or fill out our
return form so we can file a damage claim. If a package looks
suspiciously damaged, you can tell the driver to wait and open it to make sure
the contents are not damaged and if they are damaged refuse the package. If the
item appears to be damaged straight from the manufacturer, please fill out the
return form. Please make sure to provide your order number.
Before we reship or refund the claim with the courier must be resolved.
Cancellations
Pre-Shipping Cancellations for In-Stock Orders:
Most orders placed with sjgreatdeals.com that are "in-stock" usually ship
same day or next day. Because of this, sjgreatdeals.com does not guarantee
pre-shipping cancellations on any order('s) with "in-stock" items. Email us at
customer service as
soon as possible. Most orders are transmitted almost immediately to our
warehouses and we may not be able to cancel your order.
Pre-Shipping Cancellations for "Backordered" Items:
Backordered items may ship at
any time. Because of this, sjgreatdeals.com does not guarantee cancellations on
any orders containing back order items. However, customers may submit a
cancellation request for orders that have Backordered item’s by emails us at
sjgreatdeals.com. Please allow 48 hours to ensure order has not shipped.
Credit Card Security
At S&J’s Great Deals you can shop with
confidence. We use industry standard encryption technology and secure commerce
servers to ensure your personal information is secured on-line. Making a credit
card purchase at S&J’s Great Deals is actually as secure as using your credit
card at a local store or shopping mall. We realize that you may be concerned
about how the information you provide on-line will be used. For more
information, see our complete
Privacy Statement.
Privacy
Policy
At S&J's Great Deals we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more
personalized shopping experience.
How does S&J's Great Deals protect customer information?
When you place orders or access your account information, we offer the use of a
secure server powered by Yahoo. The secure server software (SSL) encrypts all
information you input before it is sent to us. Furthermore, all of the customer
data we collect is protected against unauthorized access.
S&J's Great Deals does not sell, trade, or rent your personal information to
others. We may choose to do so in the future with trustworthy third parties, but
if you prefer to be removed from this list, please send us an e-mail stating so
at customer service. If
you use more than one e-mail address to shop with us, please list all of them in
your e-mail.
Copyright
All copyright rights in the text, images,
photographs, graphics, user interface, and other content provided on this
sjgreatdeals.com, and the selection, coordination, and arrangement of such
content, are owned by sjgreatdeals.com, to the fullest extent provided under the
Digital Millennium Copyright Act of 1998 "DMCA", as well as international
copyright laws. Except for being provided, nothing contained herein shall be
construed as conferring upon you any license or right under any copyright,
trademark or service mark of Sjgreatdeals.com or any third party.
Under domestic and international copyright laws,
you are expressly prohibited from copying, reproducing, distributing,
transmitting, or modifying this information for commercial purposes. You are
further prohibited from copying any information provided herein and from
providing a link to this site from your own site or any other third party site,
without the express written permission of Sjgreatdeals.com.
Any documents, comments or other materials, and
any ideas or information contained therein, sent to Sjgreatdeals.com by email or
otherwise materials shall be deemed to be non-confidential. Sjgreatdeals.com
shall have no liability or obligation of any kind with respect to such Materials
and shall be free to reproduce, use, disclose, exhibit, display, transform,
create derivative works and distribute the Materials to others without
limitation.
|
